New Users

1. What is NowPrint?
2. How does it work?
3. What file formats does NowPrint support?
4. What types of documents can I send through NowPrint?
5. What is the process for sending a document?
6. Do I need to download software to use NowPrint?
7. What are the end user system requirements for using NowPrint?
8. Is there any limit to the size of file I can send?
9. Why should I use this service when I can send email document attachments?
10. How do I get started?

Tips on Using NowPrint

1. How long does it take to upload a document?
2. When I try to upload my documents with Netscape, they don't appear in the file upload window!
3. If I send out the same document more than once, do I need to upload it each time?
4. How late can I upload a document?
5. What are the Personal and Corporate Address Books?
6. If I am sending a document to several recipients, can I send a personal note to each?
7. Is there a limit to the number of recipients to whom I can send a document?
8. What is the difference between the Personal Filing Cabinet and the Corporate Filing Cabinet?
9. Can I edit my documents stored in my Personal or Corporate Filing Cabinet?
10. Can I send documents on my stationery or letterhead?
11. Can NowPrint match my document's fonts?
12. How do I know that my document will be printed exactly as I expect?
13. Can I use the browser "Forward" and "Back" buttons to navigate in the process of sending a document?
14. Do I have to be at my computer to use NowPrint or to access my account?

Answers: New Users

NowPrint is a web-based job submission and print production enterprise class software solution. Using a Web browser you can submit electronic files for digital print production.

Using your Web browser, upload the files you want printed. You can specify how each document should be produced and delivered - all without downloading custom software onto your computer.

NowPrint supports most popular applications and file formats. The following common applications and file formats are currently supported:

• Microsoft® Word
• Microsoft® Excel
• Microsoft® PowerPoint
• Microsoft® Publisher
• Microsoft® Visio
• Adobe® Acrobat PDF
• Adobe® Illustrator
• Adobe® InDesign
• Adobe® PageMaker
• Adobe® PhotoShop
• Corel® WordPerfect
• PrintShop Mail
• Rich Text Format
• Plain Text
• EPS, TIFF, GIF, JPG, PNG
• Adobe PDF JobReady Print Driver for all other file types.

NowDocs can save you time and money on large and small print jobs. We can print, bind and deliver a wide variety of documents, including:

• Letters
• Contracts
• Presentations (including transparencies)
• Proposals
• Manuals
• Reports
• Sales collateral
• Meeting notes
• And more!

The process is quick and easy:

1. Enter a recipient
2. Upload the document file
3. Proof your document with our patent-pending Print Preview tool
4. Select paper and binding options
5. Select delivery option
6. Enter your credit card information

No. No special software is required to use the service.

Our service supports the following operating systems and browsers:

• Windows® 95/98/NT/2000/XP/Vista
• Macintosh™ OS9/OSX
• Netscape™ 4.7 and above
• Internet Explorer 5.0 and above

No.

Our service is quick, and secure! Email is appropriate for some forms of written communication, but email attachments:

• Can be corrupted in the transmission process
• Place the burden of printing a document on the recipient
• May not open due to software incompatibility
• May be easily lost, ignored or deleted

If your company or institution already has NowPrint installed, please contact your system administrator and request an account. If you 're not sure who your system administrator is, feel free to contact NowDocs at 888-NOWDOCS - (888-669-3627) (Voicemail Option 4 - Technical Support) and we will put you in contact with the appropriate person. If your company or institution is not currently using NowPrint, please contact us at 888-NOWDOCS - (888-669-3627) (Voicemail Option 3 - Sales) or fill out our on line form to request information and we will help you get started.

Answers: Tips on Using NowPrint

Upload times depend on the size of the file, amount of graphics, modem speed and other variables. High-speed modems, including cable modems and DSL lines decrease upload time.

This issue is specific to the Netscape browser. The Files of Type menu on Netscape's File Upload dialog box defaults to HTML files. As a consequence, only files with a .HTM or .HTML extension will appear in the browse window. To see files of any other format, open the Files of Type menu and select the All Files (*.*) option.

No. The Personal and Corporate filing cabinets are ideal for storing documents sent out frequently -- like presentations, manuals, brochures, sales information, or even price lists.

Once documents are stored in your Personal or Corporate filing cabinet, you can access and send them from any Internet-enabled computer or device.

You can upload documents at anytime.

Both address books allow you to store names and addresses for future use. By storing recipient details in address books, you can conveniently select a recipient without having to re-enter their information. Also, with your contacts uploaded and stored in the address book, you can send a document at a moment's notice from any Internet-enabled computer or device. You don't need to have the addressee's information with you!

Yes. The "Edit Cover Note Comment" function allows you to send a personalized note of up to 15 lines to each of your recipients.

No. You can enter as many recipients as you want.

As the name suggests, only you have access to your Personal Filing Cabinet. The Corporate Filing Cabinet can be used to store documents shared by company employees.

No. Documents in the Personal or Corporate Filing Cabinets cannot be edited on our server. For security and privacy reasons, it is better for you to revise files on your computer and upload them again.

Yes, if you have an electronic version of your letterhead.

Font support is dependent on your particular NowPrint configuration - please contact your print production department for details. Use can use the NowPrint "Print Preview" function to examine your fonts before placing an order.

Our "Print Preview" technology allows you to view your document prior to it being sent. The document will print with the same dimensions, fonts, line-wrapping and other formatting that appears in the "Print Preview." Please note that preview images are lower-resolution that the final production output, to reduce the time it takes to download the images over your Internet connection.

We recommend that you use the "Go To Next Step" and "Go To Previous Step " buttons on the Web site to navigate back and forth through the process of sending a document. Some browsers may allow you to use the "Forward" and "Back" buttons as well, however if you get a "Data Missing Message", click the "Reload" button.

No. You can access our service from any Internet-enabled computer or device, including Internet access devices such as those found in airport terminals. Note, if NowPrint is running behind your company's corporate firewall and you are trying to access from outside your corporate firewall, you may need to enable a VPN (Virtual Private Network) connection.